Refund Policy
Effective Date: 22/02/2024
1. Overview
At Medtopi, we offer monthly subscription plans for our services. This Refund Policy outlines the conditions under which refunds may be granted.
2. Subscription Fees
- All subscription payments are billed in advance and are non-refundable.
- We do not provide refunds or credits for partial months of service, unused time, or downgrades.
3. Refund Eligibility
Refunds may only be granted under the following circumstances:
- If you were charged by mistake due to a billing error.
- If you cancel your subscription within 24 hours of initial payment and have not used the service.
- If the service was unavailable for an extended period due to technical issues caused by Medtopi.
4. Cancellation Policy
- You may cancel your subscription at any time, but your cancellation will be effective at the end of the current billing cycle.
- You will continue to have access to the service until your subscription period expires.
- To cancel, go to your account settings or contact our support team.
5. Chargebacks and Disputes
- If you initiate a chargeback without contacting us first, we reserve the right to suspend your account.
- We encourage you to reach out to our support team for any billing concerns before disputing a charge.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
Email: [hello@medtopi.com]
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